Frequently Asked Questions
Your guide to stylish eyewear and seamless shopping
How long does shipping take for prescription eyewear?
Standard shipping typically takes 5-7 business days. However, because each pair of prescription lenses is custom-crafted to your unique specifications, please allow an additional 3-5 days for processing and quality assurance.
What is your return policy for fashion frames?
We offer a 30-day change-of-mind return policy for all non-prescription frames, provided they are in original condition. For prescription orders, we offer a fit and clarity guarantee; if your vision isn't perfect, we will adjust them free of charge.
Are your designer frames authentic?
Absolutely. Chemist Warehouse Optometry only sources 100% authentic designer frames directly from official manufacturers, ensuring you receive genuine luxury quality with every purchase.
Can I claim my purchase through private health insurance?
Yes, we are a registered provider with all major health funds. After your purchase, you will receive an itemized tax invoice containing the necessary provider numbers to claim your optical rebate online or in-store.
Do you offer frame adjustments if they don't fit perfectly?
Yes! You can visit any Chemist Warehouse Optometry location for a complimentary frame adjustment. Our experts will ensure your glasses sit comfortably and align correctly with your focal point.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and ZipPay to make your fashion eyewear more affordable.